Refund policy

Return Eligibility

To be eligible for a return, your item must be:

  • In its original, unopened packaging, with all tags attached.
  • Unused and unworn, in the same condition as received.
  • Accompanied by a receipt or proof of purchase.

All pillows come with a tamper-seal, and if the seal is opened or broken, we cannot accept the product back due to health and safety regulations.

Medical Device Regulations (DME Compliance)

Our pillows are classified as Durable Medical Equipment (DME), meaning they are subject to strict health and hygiene regulations. Once a DME product has been opened or used, it cannot be resold or returned due to contamination risks. This policy is in place to ensure the highest hygiene and safety standards for all customers.

How to Start a Return

To initiate a return, contact us at info@pillow4pain.com. Once your return is approved, we will provide a return shipping label and instructions.

Returns must be sent to:
18739 W Dixie Hwy, Miami, FL 33180

Note: Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns on:

  • Opened or used pillows (due to DME regulations and hygiene concerns).
  • Perishable goods (e.g., food, flowers, plants).
  • Custom or personalized items.
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

If you have questions about your specific item, please contact us before purchasing.

Exchanges

If you need a different item, the fastest way is to return your original order (if eligible) and place a new order separately.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. However, the item must remain sealed, unused, and in its original condition, in compliance with DME return restrictions.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed back to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at info@pillow4pain.com.